Subject: Tech Support Candidate - Neeraj NA
From: Neeraj NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 01:44:32 -0500

Tech Support
Test

Name

Neeraj
NA

E-mail

[email-masked]

Phone Number

(91) 8178212002

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Administrator

30 days Notice period

24000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Will check the error message and will confirm
wheteher this is URL/website is allowed for us.

2. If the URL is allowed will make that the entered URL is correct and will
basic requirement before accesing the URL like as VPN is connected or not, wifi
is working properly or not.

3. If in case of any problem with pre-requisite I will try to correct them such
Restarting the modem in case  of issue with internet.

3 if all pre-requisite are ok then I will try to telnet the URL and will check
if the we are able to See connectivity by telnet.

5. If telnet is maturing we can restart reset the internet setting and removing
temp and history and will try to access the URL and it should work.

6. If telnet is not maturing we will check with Network if  where is
communication getting blocked and will get this sorted.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I Will
power on speaker and turn on speker bluetooth.

2.i will turn on My Mobile phone bluetooth and will start searching for speaker
bluetooth for pair.

3. Once searching is completed and speaker bluetooth is visiable to me I will
pair bluetooth speaker with mobile phone bluetooth clicking on pair option.

4.once bluetooth is paired and connected we are all set to proceed.

What
according to you makes you a good candidate for customer service or technical
support job?

I am very energetic, well communicative ,
passionate and enthusiastic person. Dedication is passion and learning about
technology is dedication, which makes me a good candidate for the current
positon.

On a scale of 1 - 5 please rate your fluency in
spoken English

4