Subject: Tech Support Candidate - Aayushi Singh
From: Aayushi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 00:29:16 -0500

| | Tech Support Test

Name | Aayushi Singh
E-mail | [email-masked]
Phone Number | (+91) 8851693238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This situation may occurs due to several reasons which may include-
1. Poor Internet connectivity
2. Website Under Maintenance
3. Website Loading time is poor due to other factors.

And many other,

For this situation firstly, I will open a new tab and try to open another website to know whether my internet connection is poor there's an issue with the particular website.

Is another website gets open, then I will exit the browser and refresh the system and then go for the target website to check its working.

If still I wont get success, then I will try to open that website in another web browser.

Then I will go for clearing the cache cookies.

I will also try opening in the incognito window.

If still does not get success, I will fix the DNS .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device that is the speakers.

Swipe the mobile screen top to down and make sure your bluetooth of mobile is turned on.

Pair with the speaker on finding the name of the speaker from the list  and pair with it.

What according to you makes you a good candidate for customer service or technical support job? | According to me, Person should have patience, good communication with manipulative skills, and also passion towards their skills and have profesionalism towards work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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