Subject: Tech Support Candidate - Sumeet Kumar sahu Sumeet
From: Sumeet Kumar sahu Sumeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 09:02:57 -0500

| | Tech Support Test

Name | Sumeet Kumar sahu Sumeet
E-mail | [email-masked]
Phone Number | (+91) 9076103529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Windows 7,8 & 10 OS.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Equinox Labs | Sr. Customer support executive | 15-02-2022 | 27500
Previous Employer 1 | WNS pvt.ltd | SR. Seller support executive | 11-06-2019 | 23500
Previous Employer 2 | ICICI Lombard | CRM | 12-06-2018 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I'll try to open a new website to check I'm able to open the second website on ym computer or not.
Step 2- If the other websites are opening besides www.ndtv.com, I'll clear my cache and cookies, history and will restart the browser and my system if required.
Step 3. If the issue still persists I'll try to open it with a different browser and will check the URL if this is correct or not?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open settings app.
Step 2. Click on the Bluetooth option and turn it on.
Step 3.Once Bluetooth is turned on search for any available speaker available and pair it with the device.
Step 4. Need to allow the pairing and wait for few seconds to connect a Bluetooth speaker to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factors which makes me a good candidate for customer service or technical support. For example, experience in the same field, attitude and a positive attitude, ability to handle tough situations and to identify what a customer actually needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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