Subject: Tech Support Candidate - Saiyad Javed Akhtar
From: Saiyad Javed Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 01:24:35 -0500

| | Tech Support Test

Name | Saiyad Javed Akhtar
E-mail | [email-masked]
Phone Number | (+91) 6394528004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honeywell International pvt ltd | Technical support | Nill | 23 k
Previous Employer 1 | VSERV Infosystems pvt ltd | Technical support | 22 dec 2020 | 15 k
Previous Employer 2 | Acs technology | Technical support | 1 jan 2020 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check the Internet connectivity on system, its working fine or not.
If Internet working then we will try to open that perticular website in another browser.
If we get same error then we will do some more troubleshoot steps ex. check on error code, whats the errors we are getting, will follow kba articles, check with seniors and also check that same website is not blocked in our company.
There is also many deep troubleshoot steps expect these.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both devices( mobile and speaker), paired both device and select same device to connect.
Then Bluetooth will be connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

As i believe i have a good communication skills and have user handling experience/skills,
I got many appreciation mails in my company from end user about technical approach or behaviour.
As of covid pandemic gains experience on remote management also.
My company's users mostly from abroad(US and Canada) .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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