Subject: Tech Support Candidate - Adarsh Kushwaha
From: Adarsh Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 00:35:50 -0500

| | Tech Support Test

Name | Adarsh Kushwaha
E-mail | [email-masked]
Phone Number | (226005) 9044344429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smart brains | L1 network engineer | Present | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Generally, this error arises due to failing on DNS lookup. In simple terms, DNS is that address that converts the website name to the internet address. But sometimes, even chrome has no clue what to do and thus offers you this error.

Here are some ways to fix the “site can’t be reached” error:

Clear the browser cache
Reset your Google Chrome Browser.
Restarting the DNS client4. Flushing the DNS cache
Changing the DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of both devices.
Try to pair.
Enter the pairing pin code in mobile.
Now you are gud to go.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I have all the skillset required for this job role.i'm a ccna certified engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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