Subject: Tech Support Candidate - Mansi Kothiyal
From: Mansi Kothiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Feb 2022 00:29:31 -0500

| | Tech Support Test

Name | Mansi Kothiyal
E-mail | [email-masked]
Phone Number | (91) 8057206673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Database oracle

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process associate | 15 jan 2022 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will ping on to the ndtv website via command promt, if do not get response from them it means there is server error from their side

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly enable the bluetooth of both the devices
Keep the devices in 100m range
Long press the bluetooth icon for pairing the another device
Then connect to the device and make them paired
Now both the devices wil get connected

What according to you makes you a good candidate for customer service or technical support job?

I am having experience in technical support, and I was working in genpact
Holding a degree of MCA and BCA

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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