Subject: Tech Support Candidate - Kshitij Gupta
From: Kshitij Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Feb 2022 04:48:29 -0500

| | Tech Support Test

Name | Kshitij Gupta
E-mail | [email-masked]
Phone Number | (91) 8090440541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | United Health Group(Optum) | Claim Associate | 30 days of notice period | 25k
Previous Employer 1 | EXL Services | Associate | |
Previous Employer 2 | Boxinall Softech | Python Developer | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

there might be so many reasons to getting an error while opening a website , like -

#Make Sure the Internet Connection Works
- I'll try to open some other device as well if they are opening than it can be identified that there is no issue with internet.

#Launch in another browser
- Now I'll see in some another browser like internet Explorer , Microsoft Edge and trying to open.

than I'll try to troubleshoot the error and will clear all the cookies and history
that's it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the Bluetooth speaker into pairing mode.
Swipe down from the top of your mobile screen and open the Bluetooth
select the option to pair new device
if the speaker device found than click on the device name
and pair

What according to you makes you a good candidate for customer service or technical support job?

I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. Even in my family I solve everyone's tech issues like there WIFI concavities
there speaker pairing issues , Mobile issues ,WAN LAN issues etc. I am very passionate about this and surely in this field I'll enjoy my work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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