Subject: Tech Support Candidate - Shivani Gandhi
From: Shivani Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Feb 2022 09:10:48 -0500

Tech Support
Test

Name

Shivani
Gandhi

E-mail

[email-masked]

Phone Number

(91) 7527822812

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Pathankot

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I have to try to open website on
another browser if it's open, then I go to previous browser setting and check
all the setting of that browser

Secondly if both browser don't open website then go to start menu ,then setting,
then check network setting . And another and simple way is disconnect your wifi
and leave it for few seconds and then reconnect with wifi and then try to open
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly on your speaker Bluetooth, then on your
mobile Bluetooth, then find your speaker Bluetooth on your mobile Bluetooth list
, then pair your speaker bluetooth

What according to
you makes you a good candidate for customer service or technical support
job?

According to me that makes me me good candidate for customer
service or technical support job is that if I am keeping customer happy, whether
that means answering any questions they have or resolving issues with a positive
attitude. Customer satisfaction is the top priority.

On a scale of 1 - 5
please rate your fluency in spoken English

4