Subject: Tech Support Candidate - Pradip Sarkar
From: Pradip Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 09:35:25 -0500

| | Tech Support Test

Name | Pradip Sarkar
E-mail | [email-masked]
Phone Number | (033) 9875624400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Micropoint Computers Pvt Ltd | Desktop Support Engineer | | 17000
Previous Employer 1 | Renovision Automatiom Services Pvt Ltd | Desktop Support Engineer | 30/06/2016 | 6700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps in order.
1. I will check the error message first like this site can't be reached/certificate issue and other issues.
2. Then I will check the internet connectivity
3. I will check the DNS configiruataion
4. Ping the Gateway and DNS
5. Ping the URL (www.ndtv.com)
6. Clear the browser cache and cookies
5. Will flush the DNS resolver cache and register the DNS cache again.
6. Will check the security software sometimes few network security softwares blocks the sites.
7. If problem still persists I will reset the TCP/IP stack.
8. I will check with other browser to open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the speaker.
2. Turn on the Bluetooth of the Mobile.
3. Scan for the Bluetooth audio device on the mobile.
4. When Speaker is visible on the phone tap to pair.
5. Confirmation message will be heard on the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am always ready to learn new technical tactics and it gives me pleasure in resolving technical problems.
I gain most of the knowledge only from troubleshooting the issues. When a customers says thanks for the support I feel very happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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