Subject: Tech Support Candidate - AKASH PATEL
From: AKASH PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Feb 2022 07:48:49 -0500

Tech Support
Test

Name

AKASH
PATEL

E-mail

[email-masked]

Phone Number

(+91) 8765645627

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

LUCKNOW

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

FIRST METHOD-

Open your browser. In the address bar at the top, type in GOOGLE.COM, then push
Enter or Return.

Chrome browser with the address entered and highlighted.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

Google home page with search field and Google Search button highlighted.

Make sure search results load properly.

Example Google Search Results

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

SECOND METHOD-

It's a good idea to test if the site you're trying to access is down for
everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visit a website checker page, such as "Down for
Everyone or Just Me".

Chrome browser with address typed in and highlighted.

Down for Everyone or Just Me

(External)

On the site, type in the website address you're having problems reaching, then
push Enter or Return.

Down for everyone page with address field and or just me button highlighted.

Look at the result from the site, to determine if the site is down.

Site Down

If the result says that "It's not just you!", that means the site is down for
everyone.Down for Everyone site check showing the site is down for everyone.

Site Up

If the result says that "It's just you.", that means there's a problem with the
connection between your computer and the site, but other people can get to the
site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

“I
decided to go into technical support because I’ve been fascinated by
technology all my life, and I also love working with people. I want to use my
technical know-how to directly solve issues customers are having. I want to be
the person that makes life easier and more enjoyable for folks who’ve run into
a problem.”

On a scale of 1 - 5 please rate your fluency in
spoken English

4