Subject: Tech Support Candidate - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 12:20:05 -0500

| | Tech Support Test

Name | Shivangi Sharma
E-mail | [email-masked]
Phone Number | (91) 8979630776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tundla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | System administrator | May | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
Make sure  is enabled
Make sure cookie are enabled
Clear your cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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