Subject: Tech Support Candidate - Harshit Singh
From: Harshit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 06:21:40 -0500

| | Tech Support Test

Name | Harshit Singh
E-mail | [email-masked]
Phone Number | (+91) 7678997272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faizabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Appliations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | L1 | 1 month | 20500/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow these simple steps:
1- I will check the internet connection.
2- If it is working then I will check other websites are working.
3- If working I will clear cache and cookies from browser( in chrome through security and privacy option).
4- Otherwise I will try to open the website in Incognito mode in new tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow these simple steps:
1- I will go to windows setting< Devices<Bluetooth and other devices<Add Bluetooth and other devices, then choose first option i.e. "Bluetooth".
Before all these steps I will make sure Bluetooth speaker is switch on and discoverable.

What according to you makes you a good candidate for customer service or technical support job? | A person who is having knowledge about the product for which services is being offered. Person must have good communication skills. He/she must be having patience and good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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