Subject: Tech Support Candidate - Rocky Kumar
From: Rocky Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 03:18:46 -0500

Tech Support
Test

Name

Rocky
Kumar

E-mail

[email-masked]

Phone Number

(123401) 9518095896

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rewari but I will change my
location

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Click on the menu button menuButton to open the
menu panel.

2 Click History and select Clear Recent History….

3 In the Time Range to clear: drop-down, select

Everything.

4 Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

5

Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 Swipe down from the top of the screen.

2 Tap Bluetooth

3 Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

4  Touch and hold Bluetooth .

5 In the list of paired devices, tap a paired but

unconnected device.

6 When your phone and the Bluetooth device are

connected, the device shows as "Connected

What according to
you makes you a good candidate for customer service or technical support
job?

soft spoken, good listener, problem solver, helpful, team
builder and know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

3