Subject: Tech Support Candidate - Ajeet Kumar
From: Ajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Feb 2022 01:00:37 -0500

| | Tech Support Test

Name | Ajeet Kumar
E-mail | [email-masked]
Phone Number | (91) 7667710812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vprotect india | Tech support Executive | Feb 2022 | 15000
Previous Employer 2 | Onlne softcare | Tech support Executive | March 2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get error, then first of all I check website name.if website name is correct then I check my internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I enable Bluetooth in mobile, then I connect the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because I enjoy this work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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