Subject: Tech Support Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Feb 2022 06:56:14 -0500

| | Tech Support Test

Name | Nikhil Sharma
E-mail | [email-masked]
Phone Number | (+91) 9560231032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connection that its working on not if its not working then we reboot the router/modem after that we will check the internet connection its working or not if it still not working then open the browser setting and clear the cache and then reopen the Browser then site will run properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn Bluetooth speaker ON
2. turn on the Bluetooth on the mobile
3. search the name of Bluetooth speaker
4. paired the Bluetooth speaker with mobile

What according to you makes you a good candidate for customer service or technical support job? | Because i have studied about the computers and technology so i have a good amout of knowledge about the technology and i can easily handled the technical related issues
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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