Subject: Tech Support Candidate - Nikita Lade
From: Nikita Lade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Feb 2022 05:41:46 -0500

| | Tech Support Test

Name | Nikita Lade
E-mail | [email-masked]
Phone Number | (91) 8390836276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | System Engineer | 14 May | 21,200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are multiple troubleshoot we can do-
1) Clear the cache and re-open the Browser.
2) Check the internet connectivity.
3) if it's not working after doing the above troubleshoot then restart your system or release IP(ipconfig /release) and renew (ipconfig /renew).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Enable Bluetooth from settings.
2) Power on your Bluetooth device.
3) Find your Bluetooth on your mobile and pair it.
4) Connected.

What according to you makes you a good candidate for customer service or technical support job?

First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too.
Second, I am a very positive person, good at listening, and patient.
3rd and last I am the star performer of my recent company I will bring the same to your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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