Subject: Tech Support Candidate - Pramod Mishra
From: Pramod Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Feb 2022 03:55:46 -0500

| | Tech Support Test

Name | Pramod Mishra
E-mail | [email-masked]
Phone Number | (+91) 9762824899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digicall | CSE | May 2015 | 8000
Previous Employer 1 | Shree computers | It Field Engineer | December 2017 | 11000
Previous Employer 2 | Sonata finance pvt ltd | Asst. Manager | Currently working | 16000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will First check internet connectivity, then i check date and time correct or not. c-mos battery working fine or not,  i do check pop-up blocker setting, privacy and security settings of browser.if issue not resolve then Clear cookies and caches data of browser, update the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the Bluetooth speaker in pairing mode by pressing and holding the Power button or Pairing button.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name and click ok to connect.

What according to you makes you a good candidate for customer service or technical support job? | Good technical knowledge and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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