Subject: Tech Support Candidate - MAHESH GUPTA
From: MAHESH GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 12:30:35 -0500

Tech Support
Test

Name

MAHESH
GUPTA

E-mail

[email-masked]

Phone Number

(+91) 7903031005

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

VARANASI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VEDANTU INNOVATIONS

SENIOR ACADEMIC
COUNSELLOR

09/2021

43000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Generally, this error arises due to failing on
DNS lookup. In simple terms, DNS is that address that converts the website name
to the internet address. But sometimes, even chrome has no clue what to do and
thus offers you this error.

Here are some ways to fix the “site can’t be reached” error:

Clear the browser cache

Reset your Google Chrome Browser.

Restarting the DNS client4. Flushing the DNS cache

Changing the DNS servers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Put the
speaker in pairing mode. Switch on the speaker and long press the Bluetooth
button on the device.

2. Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option.

3.Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

good candidate for customer service or technical support job
because i have a basic software skills such as CRM and Microsoft products,
creative problem solving skills and the ability to explain complex topics to
people who aren’t tech savvy.

I have have customer service experience, strong interpersonal skills and basic
to advanced troubleshooting skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4