Subject: Tech Support Candidate - Debopratim Biswas
From: Debopratim Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 12:23:44 -0500

| | Tech Support Test

Name | Debopratim Biswas
E-mail | [email-masked]
Phone Number | (79807) 63398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KOLKATA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | 21 Dec 2021 | 26.5K
Previous Employer 1 | Amazon | Product support specialist | March 31, 2021 | 15K
Previous Employer 2 | Wipro | L3 technical Support | Aug 2020 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a webpage doesn't load up i.e (www.ndtv.com) we should troubleshoot in the following orders:

1.  Make Sure the Internet Connection Works.
2. Clear the Caches/cookies of the following web Browser.
3.Change the web Browser and try loading the webpage again.
4. Restart the computer.
5. Check with the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth speaker to a mobile phone are as follows:

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am able to understand the root cause of the issue and try to resolve the queries/issues with immediate effect.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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