Subject: Tech Support Candidate - Richa Verma Richa
From: Richa Verma Richa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 11:01:20 -0500

| | Tech Support Test

Name | Richa Verma Richa
E-mail | [email-masked]
Phone Number | (91) 7404253366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Royal Nest apartment techzone 4 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCl comnet | Senior system analyst | 1 August 2014 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check settings of the browser ,and clear cookies and history and refresh the settings to original and then tell the client to reopen the page once again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings page in the mobile and select Bluetooth and turn it on, then it will search for new devices , I will select the name of the speaker I want to connect and then click on connect button ,it will be connected to my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I have excellent communication skills , which is required for this job and also I do have experience in talking to us customers , which is required for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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