Subject: Tech Support Candidate - Nitin Lohra
From: Nitin Lohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 04:56:42 -0500

Tech Support
Test

Name

Nitin
Lohra

E-mail

[email-masked]

Phone Number

(110009) 7999635916

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support

Feb 8

22400

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Trouble shooting steps :

Figure out the problem :

1.The problem only happen with certain website .

If you different can't open site , then it is problem in you web browser

2. Launch another browser , like internet explorer micro soft edge .and try to
open site (www.ndtv.com).if it's work then the problem in your previous web
browser .

3. If you see any error while opening the website . It might be the problem of
cache and cookies.

Try to clear all the cache , cookies and recent history

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step to
connect Bluetooth speaker :

1. Open settings in you mobile phone select Bluetooth .

2. ON your mobile Bluetooth and search the Bluetooth speaker by it's name .

3. Connect your phone with your bluetooth speakers.

What according to
you makes you a good candidate for customer service or technical support
job?

Because  I worked in technical support job in my previous
organisation so I have the technical and the customer service experience .
Another then that I did BTech and intership in technical background . Which help
me to understand quickly.

On a scale of 1 - 5 please rate your
fluency in spoken English

4