Subject: Tech Support Candidate - Ubaid Mushtaq
From: Ubaid Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 03:16:02 -0500

| | Tech Support Test

Name | Ubaid Mushtaq
E-mail | [email-masked]
Phone Number | (190003) 9596777484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Etech Buisness Solutions | Network Tech Support | 16-02-2022 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My initial troubleshooting steps would be to check if my device is connected to the internet either via a Lan cable or through wifi. Then I'll check if that computer is added in the domain or not and if it's not added then I'll manually add that pc in the domain. Then I'll open cmd and check my reachability by pinging the gateway or any of the network devices in my LAN. I will also check if Default gateway , Subnet mask and DNS is fed into the IPV4 settings. If ping is okay that means all the hardware is good and it might be a browser or a firewall issue. But if the ping is not okay it may be bad wires , bad modem or a bad Network Card. I will also ping my isp link to see if the link is up or down which also may be the reason this issue is coming up.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth on your mobile phone. Turn on the Bluetooth speaker. In your phone open Bluetooth settings and the speaker name would pop up in the nearby devices. Connect and pair with the Bluetooth speaker and the phone automatically remembers this speaker for further connections.
What according to you makes you a good candidate for customer service or technical support job? | It is because i have a solid experience of more than 3 years with Wipro and J&K power department where i had to face all sorts of technical issues and difficulties. We as a team put in lot of efforts to tackle all the issues and come up with the best solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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