Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 02:32:23 -0500

Tech Support
Test

Name

Chandan
Kumar

E-mail

[email-masked]

Phone Number

(91) 9560606949

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Video , webex

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aoto electronic

Engineer

70k

Previous Employer 1

Proactive data systems

Engineer

2018

28

Previous Employer 2

ITsource technology
ltd

Engineer

2016

10k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We need
to first check ,

1. Internet connection or need to restart the internet connection.

If it still not resolved then we need to check firewall settings in the
operating system

2. Disable firewall and antivirus

If it still not resolved then

3. We need to to clean browser cache. If still not resolved then

4.flush DNS cache.

If still not resolved then

5. Change DNS server.

Summarise

1. Restart internet connection

2. Disable firewall and antivirus

3.clean browser cache.

4.flush DNS cache.

5.change DNS server.

Then restart the PC

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need to open speaker Bluetooth and
then phone Bluetooth then search the name of speaker Bluetooth.

After that maybe it will ask passcode then we need to passcode if it will ask
.

What according to you makes you a good candidate
for customer service or technical support job?

As
customer service and technical support.I need to resolve the issue and make my
customer to happy.

On a scale of 1 - 5 please rate your
fluency in spoken English

3