Subject: Tech Support Candidate - Gaurav Mishra
From: Gaurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Feb 2022 01:53:28 -0500

| | Tech Support Test

Name | Gaurav Mishra
E-mail | [email-masked]
Phone Number | (91) 8319254576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Ccna, router, switches

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sg infotech | Project coordinator | 1february2022 | 25000
Previous Employer 1 | Teleperformance | Executive | 15jan2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basic troubleshooting steps  for the access of any website.
1- internet connectivity.
2- firewall enable or disable.
3- clear all cookies.
4- error identification
5- different browser can be used for the access of particular website.
6- compatibility of operating system.
7-parental control - enable or disable
8- restrictions from admin of computer system.
9-browser is running on latest version or not.
10-clear all cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth to speaker.
1- enable bluetooth in speaker.
2- enable bluetooth in mobile phone and start searching near by devices.
3 - select the particular speaker through mobile phone and get connected.

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction is the one of the most
Important thing in customer service or technician support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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