Subject: Tech Support Candidate - Sanyam Jain
From: Sanyam Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Feb 2022 03:01:17 -0500

| | Tech Support Test

Name | Sanyam Jain
E-mail | [email-masked]
Phone Number | (091) 7417570133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softenger Pvt Ltd | Technical Executive | NA | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Verify network connection, whether its connected or not.
2. If network is working fine, then refresh the page as some times, might be website is not temporary reachable.
3. Make sure java script is enabled.
4. Check the third party cookies are enabled or not.
5. Clear history, cache & cookies & restart browser.
6. Make sure browser is compatible and up to date.
7.Try with different web browser.
8. Clear temporary files & restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode.
2. Go to settings in your phone(both Android and iOS)
3.Select the Bluetooth settings option
4.Scroll Down to the other devices section under Bluetooth settings
5.Make sure your phone is in discoverable mode
6. Under "other devices" select the speaker you want to pair and click on it.
7.Both speaker and phone in pairing mode right now.
8. Once pairing is completed , both the devices will be connected
9.Once the devices are connected, you will be able to play the music.

What according to you makes you a good candidate for customer service or technical support job?

What makes me a ideal candidate for a customer service job is my sincerity and commitment to deliver excellence.
My passion is always to deliver an uncompromising service to customer's while sticking to the company's cooperate principle.
I will make it my goal to personalize my interaction with customers to maintain and create new relationship
I will also keep myself up to date with technical knowledge to support my customer and give them immediate solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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