Subject: Tech Support Candidate - Srijan Kumar Barman
From: Srijan Kumar Barman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 05:37:32 -0500

| | Tech Support Test

Name | Srijan Kumar Barman
E-mail | [email-masked]
Phone Number | (+91) 8436892021
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Siliguri, West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SQL Database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Diaex Technologies Limited | Technical Executive | 30/06/2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we need the check the internet connection whether the system is connected to the internet or not.

2. Once connected to the internet, we need to refresh the page.

3. If the page doesn't load, we need to check whether the browser is updated or outdated. If the browser if outdated we need to update it.

4. Then we need to restart the web browser and check whether the website is loading or not.

5. If the page doesn't load on that browser we need to check other browsers as well.

6. If the website is not loading on other website then we need to check whether cookies are enable.

7. Then we need to clear the cache and cookies from the settings.

8. Once all the steps are done, try reloading the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we need to turn on the Bluetooth speaker.
2. Then we need to turn on the Bluetooth mode on speaker.
3. Then we need to turn on the Bluetooth mode on the mobile phone.
4. Then we need to search the name of the Bluetooth speaker on the Bluetooth setting of mobile phone.

5. Then we need to pair both the devices.
6. Then our mobile phone gets connected to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have a one year experience as a Technical Executive.
I am very focused on my work.
I can work alone as well as in a team.
I can work in rotational shifts.
My interaction capabilities are good when it comes to interact with the customers as well as others.
My problem-solving capabilities are also good.
I can work in extra shifts if needed by the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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