Subject: Tech Support Candidate - Avnish Kumar
From: Avnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 05:09:54 -0500

| | Tech Support Test

Name | Avnish Kumar
E-mail | [email-masked]
Phone Number | (00) 7301636587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaya,Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Gps field

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Msd traqmatix pvt Ltd Gurugram | Support engineer | Still working | 21000
Previous Employer 1 | Kmg info tech pvt ltd, gurugram | Process associate | 15/12/2019 | 16000
Previous Employer 2 | Genpact pvt ltd | Process associate | 30/06/2019 | 14863

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before we can get to the troubleshooting tips, it’s important to understand what can cause a website not to load. Everything from server issues to computer users to internet service provider (ISP) issues to problems with the website itself can contribute to this frustrating phenomenon.

It can feel like a phenomenon, like some dark magic has taken over your site. But there’s nothing mysterious about unplanned website downtime. If you’re getting error messages like the ones below, it’s important to understand possible sources.

URL was not found on this server.
Website not available.
The 504 code page.
Sometimes you get one of the above messages or the website only partially loads and then hangs. When it comes to server problems, the most common causes are issues with an operating system or network, or a physical machine somewhere in the chain of data transmission loses power.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check that other devices paired with your phone aren't getting your calls.
Turn on Phone audio: Open your phone's Settings app. Tap Connected devices. If you see "Bluetooth," tap it. If you see Previously connected devices, tap it.

What according to you makes you a good candidate for customer service or technical support job? | Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy. What to look for in an answer:
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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