Subject: Tech Support Candidate - Adarsh Markan
From: Adarsh Markan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 04:57:41 -0500

| | Tech Support Test

Name | Adarsh Markan
E-mail | [email-masked]
Phone Number | (+91) 9899695653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vikaspuri New Delhuli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agile solutions pvt ltd | TSO | 06 January 2019 | 25000
Previous Employer 1 | Niit Pvt LTD | Trainer | 15 may2011 | 15000
Previous Employer 2 | Wipro | TSO | 30 Sept 2007 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to check grammatical error while typing the name of website
2. Try to check on an another web browser
3. Try to check if other websites open up or not
4. Try to check if any proxy applied
5. Try to check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth feature on in phone as well as speaker
2. Search for available Bluetooth devices with your phone
3. Pair the device
4. After pairing.  You may use it for playing music

What according to you makes you a good candidate for customer service or technical support job?

1.she/he should be polite  in conversation
2.She/he should be patient in listening calmly to issue customers is facing
3. She/he should be active listener and be able to convey the message in short and crisp way

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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