Subject: Tech Support Candidate - Vishesh Bhardwaj
From: Vishesh Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 03:54:47 -0500

| | Tech Support Test

Name | Vishesh Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8287760853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly, Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMERICAN EXPRESS | Service Desk Engineer | 15 days Notice period | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all  I would like to ask to the user what exact error is he facing while opening the URL. After that I would like to suggest to user please try it in different browser. If still issue exists then I would like to suggest to clear prefetch temp files. And I would also like to ask to use when this link has worked for him last time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to mobile navigation screen scroll down the screen>Bluetooth option try to enable it>turn on Bluetooth speaker button> Select add a new device from your phone Bluetooth option>find out the Bluetooth speaker name>click on that>Prompt will come on the phone to connect the Bluetooth. Please tap on that Bluetooth will be connected to your phone.
What according to you makes you a good candidate for customer service or technical support job? | For a customer service or technical support job the main thing is to understand customer issues effectively. Because without understanding issues we will not be able to give the solution to the  customer. Effective communications, probing, paraphrasing the issue and at last give the best possible solution to the user's issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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