Subject: Tech Support Candidate - Mohammad Khan
From: Mohammad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Feb 2022 03:44:53 -0500

| | Tech Support Test

Name | Mohammad Khan
E-mail | [email-masked]
Phone Number | (91) 9654728387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP
End user support on cloud environment

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data Information services pvt ltd | Field Tech Associate | Currently working | 29000/30000 (Variable)
Previous Employer 1 | AGS Transact Technologies Ltd | Customer support Engineer | 30-sep-2017 | 11000
Previous Employer 2 | CMS IT Services PVT LTD | Customer Support Engineer | May-2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check Internet connectivity , If network connectivity seems fine then I will delete cookies, history, cache from browser and reset browser, If issue still persist then try with flush DNS, i will go to command prompt and type ipconfig /flushdns. Hopefully this will resolve issue.There can also be several reasons like if server is running down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- you can swipe down and go top of mobile screen.
2- click on Bluetooth icon to ON.
3-Tap for pairing the devices and can do refresh for pairing.
4- Connect the pair device to whom want to connect.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service or technical support must interact with the customers politely and listen all their queries with paitent and help to fix quick end to end delivery on time with out any escalations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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