Subject: Tech Support Candidate - Shivansh Singh
From: Shivansh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 18:16:31 -0500

Tech Support
Test

Name

Shivansh
Singh

E-mail

[email-masked]

Phone Number

(+91) 7897704052

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Lucknow

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDC Technologies

Trainee Technical
Recruiter

21000

Previous Employer 1

HCL Technologies

Process
Associate

26/11/2021

12500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will try to figure out what error
is coming and why. Then I will close that opened tab. After that i will clear
all cache and recent history of browser. After that I will restart the system
and will try again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth from your mobile first. Then turn on the bluetooth speaker. After that
go to the bluetooth settings of your mobile and from there scan and search the
available devices. Once bluetooth speaker's name start displaying on mobile then
connect them together.

What according to you makes you a
good candidate for customer service or technical support job?

I am having keen interest in technology and computer science
and have degree of MCA. So I feel I can do good in this field as when knowledge
and interest come together, then they give a beautiful output. I love problem
solving and I have team work spirit.

On a scale of 1 - 5
please rate your fluency in spoken English

5