Subject: Tech Support Candidate - Aakansha Kashyap
From: Aakansha Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 09:29:28 -0500

| | Tech Support Test

Name | Aakansha Kashyap
E-mail | [email-masked]
Phone Number | (91) 8006410476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Check the web address.
2:- Then check your internet connection.If your internet connection is not working properly then fix out this problem first.
3:- Then conect to the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Put the speaker in pairing mode.
2:- Then switch on bluetooth on your mobile phone.
3:- After that wait for the phone to connect.
4:- Then connect and play what you want to listen.

What according to you makes you a good candidate for customer service or technical support job?

As I am from technical background, here is my focus is on customer's technical issues.I can resolve the customer's problem as soon as possible.
And we also know that a good technical support means listening in order to fix.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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