Subject: Tech Support Candidate - Ankit singh
From: Ankit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 07:57:43 -0500

| | Tech Support Test

Name | Ankit singh
E-mail | [email-masked]
Phone Number | (+91) 8687142674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Geonix technologies | It administrator | Currently working | 25000-/
Previous Employer 1 | Komineni infotech Pvt Ltd | Technical support Engineer | August 2019 | 12000-/
Previous Employer 2 | Vserv info system Pvt Ltd | Field engineer | Oct 2018 | 8000-/

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all please check internet connectivity.
Second step is please check date and time is correct on system or not.
Third step if connectivity and time and date is correct then check pop ups setting ( some time in settings some pop ups is blocked )

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on Bluetooth device and change mode to Bluetooth mode and open Bluetooth setting in mobile phone and search here show same device name click and pair ,after that is paired successfully.
What according to you makes you a good candidate for customer service or technical support job? | I have 4+ year experience in technical support Engineer,and as a field engineer so I think I understand better whats is customer need a service from a technical support Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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