Subject: Tech Support Candidate - Samya Ranjan Rout
From: Samya Ranjan Rout <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 07:38:54 -0500

| | Tech Support Test

Name | Samya Ranjan Rout
E-mail | [email-masked]
Phone Number | (91) 8658411956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computer | Windows System Administrator | 18-02-2022 | 13050
Previous Employer 1 | Techpro Mind | Desktop Support | 31-03-2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if the user gets error 404.

* Then please make sure the internet is enabled or not.

* Please check our firewall that, did we are allowing this port for this website in our network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* First Connect power to Bluetooth speaker, then press the audio mode in Bluetooth.

*  Second go to phone setting, then open Bluetooth option.

* Then turn on Bluetooth, search the available Bluetooth device nearby you.

* After Your Bluetooth device name is found, click it and pair both devices.

* then finally you are ready to play music through a Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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