Subject: Tech Support Candidate - Srishti Singh
From: Srishti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 05:28:46 -0500

| | Tech Support Test

Name | Srishti Singh
E-mail | [email-masked]
Phone Number | (+91) 6388927618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure cookies are enabled.
3. Clear cache and cookies.
4. Make sure the web browser is up to date.
5. Restart the web browser.
6. Try different web browser.
7. Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows -
1. Put the Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
2. Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
And the skills with which I am well versed are as follows-
1. Detail knowledge about the product / services you offered.
2. Effective communication skills.
3. Patience to listen customer.
And I hope this will make me strong contender for this job profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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