Subject: Tech Support Candidate - Arjun Dholiyan
From: Arjun Dholiyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 04:48:20 -0500

| | Tech Support Test

Name | Arjun Dholiyan
E-mail | [email-masked]
Phone Number | (+91) 8077207092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Evelyn learning system | SME- Economics | 4 January 2020 | 12000
Previous Employer 2 | Broad info corporation | Database engineer | 10 July 2019 | 12000

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I have to check whether the internet connection connect or not...if the internet connectivity is suitable according to work then I proceed further to open the website but in case if there is any error after seen the internet connectivity is suitable then I will be restart or shut down my device but before I have to save all my data which has currently open on my device. After this prices i have to check again whether the device works properly or not but if it still having the same problem then I have check the website whether is it down or not ? I have to write down in the website address that I am having a problems reaching, then click on Enter or Return, next i have to look at the result from the site if it not only for me then it means the site is down for everyone but if I only facing this problem then there is a problem between the internet  connection in the device and the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I have to start my Bluetooth speaker then  select the Bluetooth option in my mobile phone so to ensure for build up the Bluetooth connectivity and then select the Bluetooth option of my speaker. If It's a first time that I have to connect the speaker with my mobile phone then I have to search the name of Bluetooth speaker in my mobile phone and will surely click on that option which I want to connect my phone with that Bluetooth speaker. If it is not the first time to connect the mobile phone with the speaker then mobile phone automatically choose the name of that bluetooth speaker and then connect to it.

What according to you makes you a good candidate for customer service or technical support job?

1. A good communication skills.
2. Having a good technical knowledge abouth the product or service which I offered.
3. Ability to listen customer voice carefully.
4. Try to solve the customer problem which he/she face.
5. Behave ethically with the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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