Subject: Tech Support Candidate - Akash Tiwari
From: Akash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 01:23:04 -0500

| | Tech Support Test

Name | Akash Tiwari
E-mail | [email-masked]
Phone Number | (+91) 6386490227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved to open the website,
First step- clear caches, and forces the device to reload the program or web page.
After rebooting, check if you still having same problem again then
Second step- check your internet connection works.
For this open browser-> address bar-> type "Google.com" -> push enter or return
If search doesn't work, then there reason that you're not connected to the internet. Fix the connection issue before proceeding.
Third step- Check if the Website is Down for Everyone or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device.
4. Tap the name of the Bluetooth device you want to pair with your device
5. Folow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I decide to go into customer service or technic support job  because I love working with people. I want to use my technical know-how to directly solve issues customer are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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