Subject: Tech Support Candidate - Arti Rajput
From: Arti Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 01:12:43 -0500

| | Tech Support Test

Name | Arti Rajput
E-mail | [email-masked]
Phone Number | (91) 8510957122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Mailing software which includes IBM, HCL notes and Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt Ltd | Desktop Support Engineer (L1) | Currently working | 21,600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially, I shall check for the internet connectivity if the source is properly connected to the computer or not. If internet connectivity is proper then I shall check if that particular website is working on other browsers if yes then I shall clear the cache memory of that particular browser on which website is not working. In case the issue is with all the browsers then I shall check proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I shall switch on Bluetooth speaker followed by enabling Bluetooth on my mobile phone as well.
2. I shall search for the device name of my mobile phone to be connected to the Bluetooth speaker.
3. Once found, the connection will be enabled.

What according to you makes you a good candidate for customer service or technical support job? | My work relevant experience in the concerned field and my ability to grow while learning and exploring new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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