Subject: Tech Support Candidate - Md Shahzeb Wasi
From: Md Shahzeb Wasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 00:54:18 -0500

| | Tech Support Test

Name | Md Shahzeb Wasi
E-mail | [email-masked]
Phone Number | (+91) 8651506437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1- firstly  check my internet connection it is working properly or not or checked the internet speed.
step2- check the url it is correct or not
step3- i check and allow the pop up if pop up blocked
step4- i confirm that url of the sites serched in the web address.
step5- i checked the firewall security.
step6- i check my antivirus settting,and make it confirm if site is blocked then i will unlocked the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1- open  the settings app
step2- navigate to connected devices,and turn to the bluetooth toggle switch, if its not enabled.
step3- select bluetooth to view the options
step4- select pair new device to place the bluetooth device in pairing mode
step5- look for the bluetooth speaker's name on the list.Be patient as it may take a moment to show up.
step6- select the speaker's name to connect to it.
It takes a few seconds for the devices to pair.When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpfull, team builder and know  how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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