Subject: Tech Support Candidate - Lokesh Dharia
From: Lokesh Dharia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 03:18:51 -0500

Tech Support
Test

Name

Lokesh
Dharia

E-mail

[email-masked]

Phone Number

(+91) 9899110293

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

-

-

-

-

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The Steps are-

1. I will Make sure my internet connection is working

fine.

2. Restart my Device

3. I will Check if the Website is down only for everybody or just me from
different device

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Place
the Bluetooth device in pairing mode.

2. On the phone, Open settings option.

3. Navigate to Connected devices, and turn on the

Bluetooth toggle switch, if it's not enabled.

4. Select Bluetooth to view the options.

5. Select Pair new device to place the Bluetooth device in pairing mode

6. Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1 -
Detail knowledge about the product.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4