Subject: Tech Support Candidate - Priyanka Yadav
From: Priyanka Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 01:37:20 -0500

| | Tech Support Test

Name | Priyanka Yadav
E-mail | [email-masked]
Phone Number | (110044) 8800557592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly  I'll check your connection of wifi or internet if that is ok then I'll guide you to do some trouble shooting steps you can reset ur modem password or enter it again. Still you are not able then we can go to modem or router or reset it from the setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in mobile or speaker both and long press speaker's button then it can connect or we can check in mobile by our speaker name and connect it from there as well.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge about networking, router, switches, modem. I can listen or understand the technical language easily and diagnose the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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