Subject: Tech Support Candidate - Anku Kumari
From: Anku Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 01:09:57 -0500

| | Tech Support Test

Name | Anku Kumari
E-mail | [email-masked]
Phone Number | (1341117) 6306559818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 4achievers | Technical associate | 31 January 2022 | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The one who solves our problem, who isolates our things, this is called troubleshooting
1. No power
2. No post
3. No boot
4. No Vedio

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to enable Bluetooth device then we have to click on search when we find our Device name then we have to connect it

What according to you makes you a good candidate for customer service or technical support job?

First of all we have to make sure our skill should be excellent,we have to be polite during taking call

We have to isolate CX issue what the exact issue CX is facing we have to do good probing with CX so we can find out what the exact issue CX is facing

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |