Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 01:00:25 -0500

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (0571) 8533804839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aligarh City
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply restarting the device. This clears chache, and forced the devices to reload.
2. Make sure internet connection is  working.
3. Make sure search results load properly.
4. Check website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your bluetooth speaker in pairing mode.
2. In iphone: Go to settings>bluetooth>other devices. Tap the device to connect.
3. Android: Go to settings>Connected devices> Bluetooth. Select pair new device and then tap the speakers name.

What according to you makes you a good candidate for customer service or technical support job? | Firstly I am able to go the extra mile for customers and had a ability to look a problem from many perspectives.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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