Subject: Tech Support Candidate - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 00:37:17 -0500

| | Tech Support Test

Name | Anuj Kumar
E-mail | [email-masked]
Phone Number | (91) 9779101053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will check the internet connection.
2. Try to open another website check whether it is open or not.
3. I solve this problem depend upon whats the error is showing.
4.i will try another browser to open a website like firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from the top of the screen.
2.Touch and long press on Bluetooth.
3.Turn on the bluetooth of speaker.
4.Pair devices from mobile if you see the speaker name.
4.Finally you connected.

What according to you makes you a good candidate for customer service or technical support job?

1 . I have a patience to listen customer problem and i will solve customer problem asap.
2. To be honest,i am not that much english expert but it should be good enough to understand customer problem and solve it

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |