Subject: Tech Support Candidate - Azhar Hussain
From: Azhar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 00:28:24 -0500

Tech Support
Test

Name

Azhar
Hussain

E-mail

[email-masked]

Phone Number

(110093) 8527078278

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Wipro

Application support
engineer

14 August

19700

Previous Employer 2

Tech Mahindra

Customer
support executive

October

18000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. See if the problem is on your end or
there's.

2.  Browser a cached version of the page.

3. Disable add-ons and other interfering software.

4. Check another browser or incognito window .

5. Fix your DNS.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2 touch and the  hold Bluetooth.

3 tab a new device if you don't find a new device check under available device
or tab more refresh.

4.or we can follow on screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

1. If we can handle the  panic situation, only at the time we
can become a good candidate for service or technical support role.

2. We should know about the process knowledge.

3. You should know about the technical knowledge as well .

On a
scale of 1 - 5 please rate your fluency in spoken English

4