Subject: Tech Support Candidate - Neelu Suman
From: Neelu Suman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 11:57:52 -0500

| | Tech Support Test

Name | Neelu Suman
E-mail | [email-masked]
Phone Number | (+91) 7461808787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I am willing to relocate.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step- Firstly I check internet connection.
2.- After that I refresh browser and try to visit website again.
3. If issue is not resolved yet then check that this issue on my side only or it is temporarily unavailable for everyone.
4. Sometimes I also disable firewall temporarily because for security purpose it doesn't allow some websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on the Bluetooth of mobile and put speaker on pairing mode.

2. Speaker will be available with its specific name in setting/bluetooth section of mobile , click on it.
3. After this pairing will start and done in few seconds.
3.

What according to you makes you a good candidate for customer service or technical support job? | I applied for this role because I like solving technical problems and I also like working with people.I want to use my skills for solving consumer's issues. I think my technical skills as well as soft skills also matches with this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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