Subject: Tech Support Candidate - Kartik Yadav
From: Kartik Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 11:28:26 -0500

| | Tech Support Test

Name | Kartik Yadav
E-mail | [email-masked]
Phone Number | (91) 9425888668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently in my hometown Seoni Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Basic computer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I refresh the page and if this is not working . I again type the web address in new web page and try to check the address is correct or not also check the Internet connectivity sometimes it is also a cause of error. Also delete the previous history of this page and all of these steps not working. Then I use trouble shooting Windows option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I don't have Bluetooth speaker. So I have no idea
But in future I have then I will try to connect the Bluetooth speaker by using instructions which is on box of speakers. If this working is not working then try to use Google option.

What according to you makes you a good candidate for customer service or technical support job?

One of my good quality is research or search and solutions finding.
If the customer have some issues then I will try my best to solve customer problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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