Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 10:54:33 -0500

Tech Support
Test

Name

Pramod
Kumar

E-mail

[email-masked]

Phone Number

(0120) 8527656876

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sec 62

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Porteck india infoservice put.ltd.

Technical Support Executive

Working

30000

Previous Employer 1

K4 Infotech put.ltd.

Technical
Support Executive

Jan 2020

26000

Previous
Employer 2

Paytm

Technical Support Executive

July 2018

22000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Firt of all  I will check the Internet
connection and then open a new tab and check if another website like Google.com
is working or not.

2.if yes, then I will  clear the cookies and cache.

If not, I will open another browser and try to open the website.

If the website works in another browser then will check the browser settings and
select no proxy on connection settings.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open the
Bluetooth of speaker then open the  Bluetooth of mobile phone and search the
speaker name and then select the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I am quick learner, self motivated and deterministic.

I always understand the customer need and fulfill the requirements of the
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4