Subject: Tech Support Candidate - Gautam Prakash
From: Gautam Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 10:27:18 -0500

Tech Support
Test

Name

Gautam
Prakash

E-mail

[email-masked]

Phone Number

(91) 7204609155

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida 62

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check wifi is working or not.

If working ,I will go for entered  address is right or not. Sometimes due to
server error websites doesn't open.

If wifi is not working then I will check my wifi connectivity.

If nothing is working , I will go for wifi troubleshoot . After doing that again
wifi is not working then I will go for wifi driver and  I will reinstall wifi
driver.

After doing that website will open.

If not opens then may be hardware issues has occurred.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Our mobile
phone bluetooth should open as well as bluetooth of speaker should open.

Then we'll go in mobile phone bluetooth setting and will search for that
bluetooth speaker name. After finding the name will click on that bluetooth name
and it speaker will be connected.

Now we can enjoy speaker sound.

What according to you makes you a
good candidate for customer service or technical support job?

Show willingness to help,show to customers that you understand
their frustrations by emphasized and sympathized them and give best options and
recommendations to help the customer to satisfy their needs.

If customer is not getting my point,I will try to provide more way to solve
their problem. Sometimes customers did not get your point what you are trying to
say.

On a scale of 1 - 5 please rate your fluency in
spoken English

5