Subject: Tech Support Candidate - lobsang norbu
From: lobsang norbu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 10:21:50 -0500

| | Tech Support Test

Name | lobsang norbu
E-mail | [email-masked]
Phone Number | (+91) 9738371547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's get the obvious out of the way: are you connected to the internet? Check the icon in the corner of your screen to see if your computer detects a strong connection. If you're in Airplane Mode or accidentally turned Wi-Fi off, that's your obvious culprit. Try visiting other sites to see if they work. If some sites work and one doesn't, it probably isn't your internet connection.

If you have problems with other sites, you might need to reboot your modem and/or router, as any hiccups there can bring down your entire browsing session. Oh, and this should go without saying, but check your spelling—if you accidentally visited pmcag.com instead of pcmag.com, you'll run into problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Turn on bluetooth in your mobile
2:Turn on the speaker
3:press on the bluetooth button
4:you will hear "your device is ready to pair"
5:connected

What according to you makes you a good candidate for customer service or technical support job? | i have good technical knowledge. I can solve users problem well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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